When does your website needs emergency maintenance ?

Security Breaches

[{"selector":"#anim-1a5c9fd2-b37c-4572-aebc-bc090b946f3e","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-285132b1-9295-4935-a485-4fcb9ed1591b","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] If the site has been hacked or is vulnerable to a security threat. 1

Server Crashes

[{"selector":"#anim-1855246a-1b66-41e9-9b95-9170e6ac2c94","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-fe87ae7d-6c77-4860-be1a-1b4f5914f50f","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] When the server hosting the website crashes or is down. Shopify & BigCommerce provide their own hosting. 2

Critical Bugs

[{"selector":"#anim-0bd597aa-ca48-4f3b-bea6-8667c4f7e440","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-1ebade19-30e0-4937-b201-54a187b3a372","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Major functionality of the site is broken or not working as intended. 3

Performance Issues

[{"selector":"#anim-37df60df-d2e7-49c5-98f3-c45a3e407fd1","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-22ff4192-e090-47e0-9dda-f7d39c3a9de7","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] The site is extremely slow or unresponsive, affecting user experience. 4

Data Loss

[{"selector":"#anim-99a3fc0b-ff80-4c26-a233-076e3141d32a","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-9949a7aa-4a24-4b24-af0d-37b28497e38b","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] If there's a risk of data loss or corruption that needs immediate attention. 5

Payment Gateway Problems

[{"selector":"#anim-cc55389a-a6d4-4bd9-88ce-c9426571b004","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-c0637ae2-55a2-4cba-90ff-a572ad919d46","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Issues with payment processing that could affect sales and revenue. 6

Software Updates

[{"selector":"#anim-1c94bb17-d4fe-4e40-8cc0-6f3e52e763a9","keyframes":{"opacity":[0,1]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"both"}] [{"selector":"#anim-af4b244c-48af-4d9e-96e7-ca9882ece841","keyframes":{"transform":["scale(0.3333333333333333)","scale(1)"]},"delay":0,"duration":2000,"easing":"cubic-bezier(.3,0,.55,1)","fill":"forwards"}] Essential software or plugin updates that could cause the site to break or become vulnerable. 7